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JOINING "SAVINGS + REWARDS"

How do I participate?

Joining is easy and free! Just click the ‘Create Account’ button and follow the simple steps. Once your Brillia account is created, you can take part in the many different ways we currently offer to earn points that you can redeem for discounts on your Brillia orders.

I already have an account, do I need to create a new one to earn rewards?

No, we took care of that for you! All customers with an active Brillia account are automatically enrolled in our loyalty rewards program.

Do I have to enroll or register for individual reward earning opportunities?

No, once you’ve created a Brillia account you’re all set! Just complete any of the actions or “earning opportunities” we offer to receive points, and they’ll be added to your account instantly.

EARNING POINTS

How can I earn points?

All purchases earn points that can be accessed from a Brillia account. We also have other earning opportunities under the ‘Ways to Earn Points’ section on the rewards page. Be sure to check back, as we’re always adding new ways for you to earn more rewards.

To view point status or to redeem them for a discount make sure you sign into your Foundation Skincare Account before you checkout.

I have a subscription, can I earn points?


Yes! You’ll earn points for every order that is placed on your subscription. To redeem these points for a discount on your next order, simply sign in to your Brillia account, select the subscriptions tab. Under subscription management you'll be able to select an earned discount to apply to your next order.

Does it cost anything to begin earning points?

Absolutely not! Signing up is free. All purchases earn points, but you'll need a Brillia account to access them. Also take a look at the ‘Ways to Earn Points’ section on the rewards page to see the different earning opportunities offered.

Will I receive points for purchases I made prior to creating my loyalty rewards account?

Yes! All orders after May 20, 2024 have earned points. To access points you’ve earned for purchases and redeem them for a discount please sign in or create a Foundation Skincare account.

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Contact our Foundation Skincare Customer Care team by emailing info@foundationskincare.com and our team will be happy to assist you with merging your accounts.

Do my points expire?

Foundation Skincare Savings + Rewards points will never expire.

How long will it take for points to be added to my account?

After making a purchase or completing one of the earning opportunities that we offer, you’ll receive points in your account instantly.

What's the difference between VIP and Elite?

Once you've spent more than $250 at Foundationskincare.com, you join the "ELITE" level of our rewards program. With this distinction, you earn 1.25 points for every dollar spent and get special anniversary and birthday point rewards.

REDEEMING POINTS

What can I redeem my points for?

Points are redeemable for discount coupons in increments of $5, $10 or $20.

How do I redeem my points?

Non-Subscription: Sign in or create a Foundation Skincare Account. Please put the products you’d like to purchase into your cart. At checkout look for a dropdown menu where you can select one earned discount to apply towards your order.

Subscription: Sign into your Foundation Skincare Account and scroll down to your ‘Manage Subscriptions’ section. Apply one earned discount to your next order.

Can I use more than one reward per order?

No. Customers can only redeem one reward discount per order.

How do I check my points balance?

Sign into your Brillia account. Under the 'Rewards' tab you can view your up-to-date points balance.

Can I return my order if I redeemed rewards points for a discount?

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your loyalty rewards balance.

I’m very close to earning a reward discount. Can I buy extra points to get there?

No. We require you earn points to redeem discount coupons – through purchases or the other earning opportunities offered. You can find these under ‘Ways to Earn Points’ on the loyalty rewards page or in your account under the rewards tab.

I placed an order but forgot to redeem my points. Can you still apply the discount to my order?

Yes, certainly! Please email our Foundation Skincare Customer Care team at info@foundationskincare.com to assist you further

What if I don’t want to receive promotional emails?

From time to time, you'll receive program-related emails from us. If you’d prefer to not receive those emails anymore, click the ‘Unsubscribe’ button when you receive your next email.

REFERRALS

Do I need to sign up for Brillia Rewards to refer my friends?

No, anyone can make a referral! However, in order to redeem them for a discount, you will need a Foundation Skincare account. When making a referral, be sure to use the email you used to purchase Foundation Skincare or the email you used to create the Foundation Skincare account.

How can I see my referrals?

  1. 1. Sign in to your Foundation Skincare Account
  2. Go to Foundation Skincare Savings + Rewards website page
  3. 3. Click on ‘My Referrals’ to see the status of your referrals

I received an error message when referring friends through the email referral box. What went wrong?

It may be there was a mistype in one of the email addresses entered – or maybe commas weren’t added between multiple emails to separate them. No worries! We recommend going back and entering each email address again (one at a time) and clicking “send” after each one – rather than uploading them all at once. If you’re still having trouble, please contact our Foundation Skincare Customer Care team at info@foundationskincare.com. We’re always happy to help.

I’ve referred friends but haven’t received any points. Is there something else I need to do?

Referred friends must be first time customers to receive a referral discount coupon and for you to receive reward points. 

Here how to make referrals:
1. Send your referrals through the referral section on the rewards page
2. Get your unique referral link from the referral section on the rewards page. Copy the link and share on your text, email, social media posts, and more.  

Points will be added to your account as soon as the person you refer completes their first purchase from Foundationskincare.com. Once this happens, you’ll receive an email letting you know that one of your referrals made a successful purchase using your code, and that a reward was added to your account. You can also check your ‘Rewards History’ in your Foundation Skincare account to see a list of points that you’ve received for referrals. To redeem your points for a discount you must have a Foundation Skincare account and be signed in.

SUPPORT

How do I contact support if I have questions about my points or referrals?

Our Foundation Skincare Customer Care team is ready to help answer your questions about your rewards and our program. Please send us an email at info@foundationskincare.com and we’ll respond shortly.

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