Shipping, Returns & Refunds
- Orders placed by 12 PM PST Monday - Friday are shipped the same day. Orders placed after 12 PM PST on Friday and weekends are shipped the next business day.
- Standard USPS first class shipping is complimentary for all U.S. orders. Orders are delivered within 3-5 business days. Once your order has been shipped you will receive an email confirmation of the shipment with the tracking number.
- We ship internationally to Canada and Mexico with UPS. Shipping and handling charges are calculated at checkout.
- If the product(s) received do not comply with your order, or if the content of the parcel has been damaged, please contact our customer service department at firstname.lastname@example.org. Such cases should be reported as soon as possible and include pictures of the damaged or miss-shipped product(s).
Money Back Guarantee, Returns & Refunds
- We are committed to offering high-quality, scientifically proven products and want to ensure you are completely satisfied with your order and feel comfortable trying new products. If there are any quality issues with your order, please contact us at email@example.com to give us the opportunity to replace your order.
- If you decide to return a product for any reason, please contact us. We offer a money back guarantee on your first purchase of each item from our line, within 30 days of the purchase date. The UnTangled Hair Supplement and Hair Serum have a 60 days refund period from the purchase date. For subsequent purchases of the same product, refunds are only applicable in cases of defects or damage. If you have purchased multiple units of the same product in your initial order, only one unit is eligible for a refund.
- To request a refund, please email firstname.lastname@example.org. Refunds will be processed within 10 business days. All refunds will be credited to the original credit card used at the time of purchase. Refunds can take several business days to reflect on the credit card account depending on the financial institution’s policies. Shipping charges to Canada and Mexico are non-refundable.